FAQs (Frequently Asked Questions)

🚚 Shipping & Delivery

• How much does shipping cost? We offer standard and express shipping options. Standard UK delivery is [Price] or FREE on orders over [Amount]. Shipping costs are calculated at checkout.

• How long will it take to receive my order? Orders placed before [Time] are dispatched the same day. Standard delivery usually takes 2-4 working days, while express delivery takes 1-2 working days.

• Do you ship internationally? Currently, we only ship within the United Kingdom. (Or adjust if they do ship internationally!)

📦 Orders & Returns

• How can I track my order? Once your order is dispatched, you will receive an email with a tracking link. You can also track your package directly on our website using the "Track My Order" link in the footer.

• Can I cancel or change my order? We process orders very quickly! If you need to make a change, please contact us immediately at [Email/Phone]. If the order has not yet been dispatched, we will do our best to accommodate your request.

• What is your return policy? We accept returns within [14/30] days of delivery for unused items in their original packaging. Please view our full Refund Policy at the bottom of the page for instructions on how to start a return.

• What if my item arrives damaged or faulty? We sincerely apologize! Please contact our support team within 48 hours of receiving your order with photos of the damaged item, and we will arrange a replacement or refund immediately.

⭐ Products & Authenticity

• Are your vapes and branded products authentic? Yes, absolutely. We source all of our products, including Lost Mary, Elf Bar, and RAW accessories, directly from official manufacturers and licensed distributors. We guarantee 100% authenticity.

• Do I need to verify my age to purchase? Yes. Due to UK law, you must be 18 or older to purchase vaping and smoking products. We use an age verification system at checkout to ensure compliance.

🤝 Wholesale & Bulk Buying

• Do you supply businesses or offer wholesale pricing? Yes, we do! If you are looking to buy in bulk for your own retail store or business, please reach out to our trade team via the Contact Us page to discuss wholesale rates and accounts.